Company Mission
For us, the challenge was never so much to compete with other companies but to compete with ourselves. Everything we’ve done in the last 12 years was to improve our production processes, quality level as well as range of products and in general, our level of service. From that perspective, finding customers was actually secondary to bettering ourselves. The goal was always to create a company that would be viable in the long run even after the original owners would pull out.
Of course, the company was always profitable and new customers keep coming. That allows us to continue this process of improvement. In 2009, we will achieve ISO 9001 certification. We have been working very hard over the last 18 months to achieve this certification. In short, it states that all our business processes have been standardized from the way we receive your orders to the way we produce them, check them and ship them. This certification is very typical of the way we do things. Originally, we wanted to standardize the quality of our products and manufacturing processes. We called in some consultants explained what we wanted and they said: Oh, you want to do ISO 9001. We just wanted to get better and ended up doing an ISO certification.
The next big project will be ISO 14001 which is a certification for our environmental policy.
As we improve, customers who work with us also improve. Many clients follow our lead and change the way they pack, label or ship orders for their own customers. They also use data from our database and our catalogs and pictures. Even our website products database is being used widely on the internet.
For the future, our mission remains the same, to be the best and to keep improving. We hope you will be with us on that road.
