If you have ordered displays, then the option for prepaid delivery will not be available. We will send you a payment request for the shipping fee when your order is ready to ship, or when we have estimated shipping costs. Bulky items like displays do cost more to ship, so we ask for your understanding in this matter.
If you come from a country for which we can’t offer shipping prepayment options, we will send you a payment request for the shipping fee when your order is ready to ship, or when we have estimated shipping costs.
When we send you an invoice by e-mail or by fax, the tracking number for your parcel will be at the bottom of the invoice just before the total.
Please click on logo and follow the instructions to track your parcel:
We take great care in packing your orders. We use foam boxes and bubble wrap for all large displays. The jewelry is packed by style, category and order number. For fragile items, we sometimes use metal boxes nested inside UPS or DHL cardboard boxes.
The invoice we send with your parcel is what will be used by the customs in your country to calculate import taxes and VAT (Value added tax) payable.
The shipping cost below is valid for prepaid web orders only, that do not include displays or tools.
For orders including displays and tools, we will send you a separate shipping quotation.
Accidents do happen and parcels do get lost on rare occasions. We can only be responsible for the handling of your parcels until they leave our premises. We strongly suggest you are insured against loss, breakage and theft. The cost of insurance is 1% of the invoice value, or a minimum of $20.00 (the highest value). Remember - you are only insured for the invoice value so low value invoices will only be insured for the declared value. Making an insurance claim is not an instantaneous process. Please be aware that it can take months until a claim is processed and money paid out. You will need to offer proof in case of breakage or loss. You may be required to make a police report in your country so that the claim may be processed.
